Frequently Asked Questions

Everything you need to know about your Cephalofair order

How long will it take for my order to ship?

Standard processing typically takes 2-3 business days. Once shipped, domestic orders usually arrive within 5-7 business days, while international shipping varies by destination.

What is your return policy?

We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a return authorization.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How can I track my package?

Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website.

What should I do if my item arrives damaged?

We take great care in packaging, but if your item arrives damaged, please email us within 48 hours of delivery with photos of the damage so we can arrange a replacement.